support-banner

E-Helpers

AMEL Consulting is a specialist of ERP and CRM in general and the IFS application support and implementation in particular.

E-Helpers are a team of experts in IFS who provide you with a fast, cost effective and quality resolutions to any IFS software problem – big and/or small, remotely and/or on-site. We cover the following areas:

    • Functional (e.g. module configurations / business rules)
    • Technical (e.g. system performance / fix installations / environments management)
    • Data (e.g. corruption / uploads / database administration)
    • Reporting (Quick Reports / Qlikview / Crystal Reports)
    • Business Users Training & Coaching

A large number of our customers identified remote assistance as a key service. Our AMEL E-Helpers team can provide you with the following help:

1. Assist your IFS software users with necessary support on a need basis – Design an individual package serving exactly your business needs, scale it up or down depending on your resources and usage.
2. Ensure your peace of mind during specific periods – One month/ 3-months/ Half-a-Year/ Annual Package and/or Audit deadlines, where the application and/or data needs to be in synch with a company’s demands.
3. Give affordable and flexible high quality delivery options remotely and/or on-site.

AMEL E-Helpers has established a unique and dedicated organization to assist IFS customers globally with a 24×7 network of helpdesk services managed through a single system. It includes:

    • One-off services based on the Quotation
    • Comfortable and easy to use Ticketing System for our 1-, 3-, 6- and 12-month support packages
    • Management, Project Management and Training/ Coaching solutions for IFS users and end-/ super-users.
    • Professional Forum
    • IFS Knowledge Management/ IFS Knowledge Base – IFS Hub

Please read more information about our services and team in Support Options and E-Helpers sections.  

Read more

Registered Office: Amel Consulting Ltd, Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, Cheshire, CH65 1AD | Company# 8074111 | VAT# 134773308