Our Service Guarantees are…
Every issue is very important to us. We promise to respond to any IFS issue raised with our helpdesk within 1 hour of receiving it.
Keep you updated. We promise to keep the customer updated on the progress of issue every 4 hours if not already resolved.
You pay for what was quoted and agreed. We promise to invoice for the jobs when they have been successfully completed and approved.
We ensure consultant continuity.We promise to allocate specific consultants to deal with an issue and stay on it until the job’s closure.
We adhere to ITIL processes and standards of change control.
We protect your data and security to ensure that an environment’s access and security of your systems are managed effectively.