Common causes of symptoms

  1. Lack of effective ERP/IFS end user training. (Many organisations don’t have a competency centre for ensuring ERP/IFS users are trained effectively after go live.)
  2. Lack of new joiners (employees) inductions. (Many organisations have 10%-15% turnover of staff per year. Untrained new employees could become a real buy-in issue after 2-3 years of neglect.)
  3. Lack of senior management involvement and ownership. (The business invested a significant amount of money, time and effort to get the ERP/IFS solution live. The job of the management should be to sweat the asset and get the promised ROI.)
  4. Lack of capacity and capabilities. (Key personnel involved in the initial implementation are no longer available. This results in a knowledge drain as well as loss of a support resource.)

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