AMEL works with the clients’ managers and users to improve the way the business uses the current IFS tool.
Common symptoms we hear when on site are:
- The system is too cumbersome and complex for some users.
- We can’t trust the data produced – an incomplete picture.
- We use a fraction of what the system offers.
- Not everyone is using the system the same way.
- We don’t understand how the system hangs together.
- “We feel like slaves” – too much admin with too few benefits.
AMEL regularly identifies a number of common causes for the above symptoms:
- Lack of effective IFS end user training. (Many organisations don’t have a competency centre for ensuring IFS users are trained effectively after go live.)
- Lack of new joiners (employees) inductions. (Many organisations have 10%-15% turnover of staff per year. Untrained new employees could become a real buy-in issue after 2-3 years of neglect.)
- Lack of senior management involvement and ownership. (The business invested a significant amount of money, time and effort to get the IFS solution live. The job of the management should be to sweat the asset and get the promised ROI.)
- Lack of capacity and capabilities. (Key personnel involved in the initial implementation are no longer available. This results in a knowledge drain as well as loss of a support resource.)
Our Approach to Improvements
We follow a structured IFS methodology to benchmark where our clients are with their implementations and develop the right size roadmap to help them improve and focus on the real causes.
Step 1: Baseline – We work with the management to benchmark the current IFS implementation against a number of dimensions and criteria.
Step 2: Discovery – We conduct an on site review to look “under the car bonnet”. Our team will ask questions, review documentation, assess IFS set up and configurations and meet a sample of key users and managers impacted by the software.
Step 3: Delivery & Support – Once the discovery phase outputs are approved, AMEL can commence delivering the benefits.
Contact AMEL for impartial and independent advice.