The webinar will touch on the following topics and how businesses could be using key functionalities, such as those listed below, to target their marketing investment to increase their revenue and manage cases and customer service issues successfully.

3^rd Party Integration

• Microsoft® Office
• Mail Merge
• Export To Excel
• TAPI (Outbound phone calls)
• Microsoft ® Outlook email Add-in
• Microsoft ® Exchange Server
• Lotus Domino Server

Opportunity Management

• Lead management
• Control of your sales process
• Pipeline and forecasting
• Quotations
• Revenue forecasting

Campaign Management

• Planning
• Prospect selection
• Execution
• Generating mass activities
• Response management
• Follow up
• Statistical analysis

Contact & Activity Management

• Manage Contact interactions
• Multiple communication channels
• Manage and analyze sales activities
• Analyze and categorize contacts
• Share information within the organization
• Document Management
• Outlook Integration
• CTI Integration

Account Management

• Comprehensive customer care
• Analysis
• Business decision support
• Case handling

IFS APPS CRM Implementation Approach & Effort

• Mobilize
• Design
• Build
• Test
• Live

Register