IFS CRM Educational Webinar – 18th March 2015
Posted on January 19, 2015
The webinar will touch on the following topics and how businesses could be using key functionalities, such as those listed below, to target their marketing investment to increase their revenue and manage cases and customer service issues successfully.
3rd Party Integration
- Microsoft® Office
- Mail Merge
- Export To Excel
- TAPI (Outbound phone calls)
- Microsoft ® Outlook email Add-in
- Microsoft ® Exchange Server
- Lotus Domino Server
Opportunity Management
- Lead management
- Control of your sales process
- Pipeline and forecasting
- Quotations
- Revenue forecasting
Campaign Management
- Planning
- Prospect selection
- Execution
- Generating mass activities
- Response management
- Follow up
- Statistical analysis
Contact & Activity Management
- Manage Contact interactions
- Multiple communication channels
- Manage and analyze sales activities
- Analyze and categorize contacts
- Share information within the organization
- Document Management
- Outlook Integration
- CTI Integration
Account Management
- Comprehensive customer care
- Analysis
- Business decision support
- Case handling
IFS APPS CRM Implementation Approach & Effort
- Mobilize
- Design
- Build
- Test
- Live