Benefits:

• Partnership: Worked hand in hand with the internal team and the vendor’s consultants
• Assurance & Validation: Senior E-Helpers engaged to answer specific questions, connect to the test environment and validate set up
• Time Savings: Team queries, questions and requests don’t have to wait days or even weeks to get responded to by an expert. The E-Helpers are responded by telephone, email and conference call within hours.
• Cost Effective Many of the sessions, queries and questions did not take more than 1 hour to complete. This has provided the team with major savings on consultancy and expenses
• Seniority: Senior IFS experts were involved in providing necessary validation and assurance to in house teams. This has raised the confidence of the business in the solution and proposed set up
• Transparency & Control: Hours used to support internal team were agreed up front and approved by project manager on weekly basis
• Scalability: In house team had ability to increase hours needed in a structured and output led manner, minimising waste. All hours used focused on specific questions and requests, leaving no room for consultants time being  wasted on administration activities.
• Integrated approach: Experienced team of AMEL E-Helpers working on Finance/Management/Distribution and Engineering working in an integrated fashion to provide results.

E-Helpers are a team of independent experts in IFS who provide you with fast, cost effective and quality resolutions to any IFS software problem – big or small on an hourly on-demand basis